Callmaster® V

The Cost-Effective DEigital Telephone with Features That Enhance Call Center Productivity

Callmaster® V Digital Voice Terminal is designed specifically for your agents in high-volume call centers—such as customer service, order processing, or collections—incorporating all of the features needed to give your agents control over their workflow and enhance their productivity.

Avaya™ Callmaster® terminals offer the features your call center agents need to maximize their productivity, including:

• A built-in recorder interface module to record and monitor agent calls for quality assurance or legal reasons
• Display capability with multi-line scrolling for VuStats data: real-time call center performance statistics on your agents, splits, skills, Vector Directory Numbers (VDNs), trunks, and trunk groups
• Headset operation, including dual headset jacks to allow supervisor to listen or join in.
  
• An array of programmable line and feature buttons that give your agents one-touch access to a choice of call center features.

Callmaster terminals deliver the flexibility and convenience your agents need to handle everything from day-to-day calling to high-volume applications, and are suitably designed for agents who work remotely. As part of the Avaya™ Customer Relationship Management (CRM) solutions portfolio, Callmaster terminals support features that can help your agents to deliver world-class service to your customers and other callers.

Callmaster® V Digital Voice Terminal
The compact, lightweight Callmaster V terminal provides call center features like a recorder interface module and dual headset jacks, while taking up less desktop space than most agent telephones. Its sleek, contemporary design also complements the latest non-agent telephones that you may be using elsewhere in your business.

You can use the Callmaster V terminal's 2-line by 24-character LCD display to provide your agents with VuStats data: real-time call center performance statistics on agents, splits, skills, Vector Directory Numbers (VDNs), trunks, and trunk groups. This information can help your agents to understand and improve both their and the call center's performance.

The flexible Callmaster V terminal is compatible with all 2-wire DEFINITY® systems, including DEFINITY Enterprise Communications Server (R6.1 or later) and DEFINITY ProLogix™ solutions.

For agents who want or need the convenience of working at home with the same sophisticated features as on-site call center agents, the telephone is FCC Class B-certified for home use with the DEFINITY Extender. So, you can equip all of your agents cost-effectively with the tools they need, wherever they are located.

The Callmaster V terminal is designed to provide enhanced call center productivity at a lower price. Its features can help to ensure that your business will enjoy all the benefits and value that the Avaya™ Call Center has to offer.

*Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions.
All other trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Callmaster® V Digital Voice Terminals
Listed are some of the key features of the Callmaster V terminals:

• Built-in Recorder Interface Module (RIM) allow conversations to be recorded
  -When in use, module emits a soft beep every 15 seconds to alert callers that call is being recorded (programmable to turn off beep, which is required legally in some situations)
  
• 2-line by 24-character display (Callmaster V)
  -Multi-line scrolling for VuStats data: real-time call center performance statistics on your agents, splits, skills, Vector Directory Numbers (VDNs), trunks, and trunk groups
  -See what queues are growing, and then log in to help improve customer service
  View call conditions to decide when it's appropriate to take a break or handle other tasks
  -Compare your productivity with call center objectives
  
• 20 feature/line keys and 22 feature buttons (Callmaster IV) or 16 feature/line keys, plus 4 programmable softkeys (Callmaster V)
  -Red line appearance and green status lamps provide information at a glance
  -Programmable buttons give your agents a choice of features, such as:
• 
  -Log Out—to leave work
  Supervisor Assist—to conference in a supervisor
  After Call Work—to delay reception of new calls
  -VuStats—to view call center statistics on the terminal display
  -Stroke Count—to keep an event tally using up to 9 buttons you preset
  -Alert—to report an emergency or malicious call
  -Audio Difficulty—to report trunk problems
  -Leave Word Calling—to leave system-generated messages using an optional Avaya™ INTUITY™ system
  -Fixed feature buttons
  Callmaster V: Conference, Transfer, Hold, Speaker, Mute, Redial
  
• 8 personalized ringing patterns
  
• Terminals are FCC Class B-Certified for agents who work remotely
  
• Dual headset jacks allow an agent to connect a headset at either side of the terminal
  
• Second jack also allows a supervisor to listen in, for training or observation
  

Callmaster® V Digital Voice Terminal
The technical requirements for a Callmaster V terminal are:

Works with DEFINITY® Business Communications Server, DEFINITY® Enterprise Communications Server, DEFINITY ProLogix™ servers, and DEFINITY One™ servers (with R6.1 or later software). It is not backward compatible with any DEFINITY® software load prior to R6.1. It is administered as a 6416 terminal on Release 6 and administered natively in Release 8 or later as a 607A.
Only 2-wire digital circuit cards are supported
16-port TN2181
24-port TN2224

Callmaster® V Digital Voice Terminal U.S. Metric
Height:
- without stand - display down
- display up

- with stand - display down
- display up

2.75 in.
3.63 in.
4.38 in.
5.25 in.

6.99 cm
9.22 cm
11.13 cm
13.34 cm

Length 9.00 in. 22.86 cm
Width 10.37 in. 26.34 cm
Weight 3.7 lbs. 1.67 kg

Power

• Voltage range: 42.5 to 56.5 volts DC
  
• Callmaster® terminals do not require auxiliary station power
• Callmaster terminals are phantom powered from the DEFINITY® switch

Operating Range

The total distance between the Callmaster terminal with recorder interface active and the recording device should not exceed 200 feet/60.96 meters. The distance between the Callmaster terminal and the PBX must NOT exceed the following:

• Callmaster V terminals: In 2-wire mode, with 22-gauge wire, the distance between the Callmaster terminal and the PBX should not exceed 5,500 feet/1,676.4 meters; with 24-gauge wire, the distance should not exceed 3,500 feet/1,066.8 meters; with 26-gauge wire, the distance should not exceed 2,200 feet/670.56 meters.
  
  Environmental Conditions
  Temperature: From 40 to 120 degrees F (4 to 48 degrees C)
  Relative Humidity: From 5 to 95 percent.