PARTNER II® Telephone System
Communications Technology Made Simple

The PARTNER II Telephone System is designed to offer you and your staff more ways to direct and process calls, so you can build efficiency plus offer your callers maximum convenience and the best possible service.

The features of the easy-to-use, affordable PARTNER II System give you greater flexibility and control of your call handling, without sacrificing the personal touch that your callers deserve. Whether you have two phones or 30, the user-friendly PARTNER II System can help you make the most of your resources while you provide callers with superior service.

The Components You Need To Get Started

The "brain" of the PARTNER II System is it's compact, modular control unit. To get the capabilities you want, you simply insert modules into the control unit, based on the number of phones and lines you need plus any optional features you want. Then just connect your phone lines and PARTNER telephones to the modules, and you are ready to start using the system.

The PARTNER II System offers you a choice of four contemporary telephones with built-in speakerphone, intercom, transfer, hold, conferencing, and programmable feature buttons. Each phone also has a handy pull-out tray for quick feature reference.

PARTNER telephone options include backlit swivel displays and up to 46 functional buttons on the largest model, for maximum flexibility. The backlit display -- two lines by 24 characters, available in English, French, or Spanish -- is easy to read and can be tilted to fit the user's comfort. The display shows the date and time, and can even include your incoming caller's telephone number.

In addition, most single-line phones and other communications equipment, such as modems and fax machines, can easily be connected to the system. That gives you potential cost savings, because you may not have to buy all new equipment or buy special adapters to use existing equipment with your PARTNER II System.

Versatility Backed By Superior Service

The PARTNER II system is designed to adapt to your business communication needs. It's built-in flexibility and programmability make it easy for you to handle calls exactly the way you want to. And because the system is modular, you can expand it as your needs change or as you require more capacity. In addition, Farmstead offers trade-in/buy-back programs as well as platform assurance plans, to ensure that your investment is protected.

Best of all, the PARTNER II System is backed by Bell Laboratories expertise and Avaya dedicated customer service. That means technical support is available to you 24 hours a day, seven days a week. You can also choose from a wide spectrum of service plans to fit any budget.

An Array Of Capabilities To Choose From

The PARTNER II System includes a wide variety of enhanced features and options that make many advanced call-handling capabilities available to your business. For Example:

• The Automatic System Answer (ASA) mode gives you three ways to handle calls after they've been answered by the system. At the touch of a button, you can select a different answer mode, depending on your callers' needs, your staffing, or the time of day.

1. To provide the fastest service, ASA can answer your calls with a personalized recorded message, place calls on hold, and ring every eligible extension so that the call is handled by the first available person. This way, your callers are greeted promptly and professionally.
   
2. ASA can greet callers with your personalized message and then automatically place the caller on hold at extension 10, where any staff member who is available can retrieve the call. You might use a message such as, "Thank you for calling ABC Company. Please hold, and an agent will be with you shortly."
   
3. After hours, ASA can greet callers with a personalized message telling them when they can call back to reach you: "Thank you for calling ABC Company. Please call again during our regular business hours, 8 am to 6 pm, Monday through Friday."

• You can also provide customized announcements while callers are on hold -- to promote a special offer, provide information, or reassure callers that they're still connected, or to encourage them to stay on the line.
  
• With built in conferencing capabilities, a single button lets you set up a call among five parties. That means you can easily confer with customers at more than one location at the same time -- or bring additional staff members in on a call without having them leave their desks.
  
• Built-In Direct Extension Dialing (DXD) lets callers dial a particular extension to speak directly with their designated sales representative or sales agent at your business. DXD allows you to provide dedicated, personalized service -- which can help keep customers coming back for more.
  
• With the PassageWayTM Direct Connection optional software package, you can link your telephones and personal computers so that information about callers is displayed on your computer screen before you answer the phone. Having information at your fingertips shows you care about your callers and are ready to meet their needs. It also helps your employees work faster and smarter, by automating routine tasks.
  
• The new PARTNER Reporter software option helps you use your personal computer to gather and analyze call activity data, so you can track your performance and adjust your staffing accordingly. For example, you can see how long callers waited on hold before their calls were answered; how many calls were "lost"; or how long it took your employees to handle each call. This data can help you learn if you're handling calls efficiently with your existing staff or if you need to hire more staff to improve call handling. The easy-to-use graphics in the PARTNER Reporter software help guide you and make it simple to organize, store, and print your call data in up to 14 different report formats.
• The reports can be uploaded from up to 100 locations to a central computer. So, if you have multiple business locations, you can monitor their efforts from your main office location.
  The optional PARTNER MAIL VS Voice Messaging System (available in U.K. and American English, Spanish, and French) gives you basic, easy-to-use voice messaging, including individual mailboxes and remote access.
  Power Failure Transfer helps ensure that you can make and receive calls in the event of an outage, so you can keep serving your caller's needs. The built-in surge and lightening protection also helps prevent system damage.