Responsibilities

• Responsible for taking calls from customers in a small (under 4 person) service department from customers needing service on their telephone systems.
  
• Discussing problems with customers over the telephone to ascertain if a field visit is needed or if the problem can be solved over the telephone.
  
• Perform remote diagnostics on Norstar and Meridian Option 11-81 systems.
  
• Coordinating with our Service Personnel and the customer to see that the service orders are scheduled properly.
  
• Inputting customer service calls into computer system and assisting with scheduling technicians.
  
• Communicating with technicians and sub-contractors via email, 2-way radio and voice mail on a regular basis.
  
• Responsible for maintaining accurate and detailed notes and system information for projects that you are working on.
  
• Responsible for problem resolution dealing with system service including coordinating with our
• Service Personnel as well as other field installers.
  
• Submits status reports to management summarizing completed projects/tasks.
  
• Assist the sales staff with proposals, presentations, job walks, and other sales tasks.
  
• Work with CLEC, RBOC, ILEC and other telco and data connection companies.

JOB REQUIREMENTS (some or all of these requirements are required):

• Exposure to telecommunications technology and structure is a MUST, specifically telephone systems and equipment installed
  on a customer premise (key systems, PBX systems etc).
  
• You MUST be able to "multi-task".
  
• Ability to work in a very fast-paced and sometimes stressful environment
  
• Proven knowledge of desktop software including MS Office Windows and Outlook.
  
• Proven communication skills, both oral and written.
  
• Ability to work with customers, management and engineering personnel at all levels.
  
• Ability to prioritize work assignments and focus on most critical tasks.
  
• Reliable transportation.
  
• Ability to work independently and to use common sense and sound technical judgment to complete assignments in a timely manner.
  
• Knowledge of Nortel Meridian (Norstar and Option 11-81 systems).
  
• Must possess the aptitude to learn new technologies.
  
• Have the ability to work both independently and as a team player.