Installation
Services
The task of equipment installation is conducted in two phases
-- Evaluation, Recommendation, and Implementation. This service
assures your organization that the equipment you purchase will
provide the features you need today, and anticipate future needs
and technological developments. EARTEL provides you with a complete
examination of the market and what is available.
Phase
I: Evaluation and Recommendation
1. Evaluation
The first step to your purchase is a needs and options analysis.
EARTEL will interview key staff members to determine system performance
requirements, and determine the need for systems such as a PBX,
Voice Mail, Call Accounting, and Integrated Voice Response (IVR).
We then evaluate future business demands regarding voice and data
requirements.
In addition, EARTEL will conduct a review of your physical site
to determine any need for special cabling. It is imperative to
maintain control of the cable distribution and its quality. If
new cabling is required, EARTEL will provide pricing for your
voice and data cabling.
2. Recommendation
EARTEL will prepare a written evaluation of the systems being
examined. EARTEL will make a specific system recommendation; however,
your organization makes the final selection. Preparing a recommendation
is a deliberative, step-by-step process. First, EARTEL will prepare
a proposal, and submit it for your approval. Once you have accepted
the parameters, EARTEL with begin the implementation procedures.
Phase
II: Implementation
1. Finalize Vendor Contract Terms
EARTEL will work with customer on the final configuration,
aftermarket price, warranty, installation expectations, and training
requirements. Included in this process will be the vendor's acceptance
of liability for any downtime or delays with installation because
of lack of coordination on their part.
2. Establish
Target Objectives
EARTEL will work with the customer to develop an implementation
schedule for the process of implementing the new system(s). A
time line will establish training and installation dates pertinent
to your staff.
3. Coordinate
System Programming
EARTEL will work with the customer and your staff to develop
programming to ensure the most user-friendly and efficient operation
of the system(s), including features and system programming on
all systems to be installed.
4. Coordinate
Cabling
EARTEL will work with the customer; to coordinate the installation
of cable timely to the objectives established for the new system(s).
This schedule will be determined by the cable design established
during the Evaluation and Recommendation phase. EARTEL will oversee
the installation as to the implementation of the prescribed cable
design.
5. Coordinate
Pre-Installation Training
EARTEL will coordinate multiple training classes for your
staff to take place prior to the cut-over/changeover. This advance
training will allow your staff to become familiar with the system's
operation prior to its installation.
6. Oversee
Installation and Post-Installation Training
EARTEL
project manager(s) will be on-site during the installation to
oversee the effectiveness of the cut-over/changeover. We will
also be available to the customer to manage programming issues
and answer questions. In addition, we will coordinate and oversee
the training process during and after the cut-over/changeover.
7. Evaluate
System Performance
EARTEL will prepare a written evaluation of the implementation
process, including an analysis of the overall performance of the
system itself. Your review of this document is the critical last
step before you sign the vendor's Certificate of Acceptance. Once
the certificate is signed, EARTEL's standard system services will
be complete. Optional ongoing management and monthly monitoring
services are also available for your consideration.
Special
Projects
Many times
a vendor's response to its customer's communication problem is
to recommend the purchase of new equipment. This is often done
without proper diagnosis of the actual problems. At EARTEL, our
strong technical background and position as an NORTEL specialist
allows us to take a more responsible approach: we evaluate the
problem, isolate it, arrange for testing to ensure the problem
is what is suspected, and design multiple solutions for you, our
client. We often find that the purchase of new equipment is not
required; however, if it is, EARTEL will maximize your investment
by isolating the problem, offering cost-effective solutions, and
providing an independent recommendation regarding the feasibility
of the proposed solutions.
EARTEL can
handle your special projects. Count on our expertise for detailed
network analysis, equipment procurement, or projects based on
your specific requirements. Here are some examples of the special
projects we perform for organizations like yours:
DETAILED
NETWORK ANALYSIS
EARTEL will
analyze your total telecommunication network needs. All recommendations
are tailored to your organization's requirements, and are based
on cost, efficiency, performance, service, and user-friendliness.
Phase
I: Network Definitions
EARTEL will perform statistical evaluations of these
four areas of your network:
1. Comprehensive
Engineering Studies
EARTEL will team with your Local Exchange Carrier (LEC) to
evaluate traffic that is currently originating or terminating
at your organization. These detailed traffic studies provide the
following information:
Phase
II: Optimization Plan
EARTEL
will use the statistical information gathered in Phase I: Detailed
Network Analysis to compile recommendations in each area outlined.
These recommendations will be based our analysis of factors such
as system quality, user efficiency, ease of transition, ability
to manage, adaptability, long-term effectiveness, and overall
cost. Once compiled, our recommendations are presented for your
review. Your organization determines which recommendations best
fit your overall communications strategy, then approves those
items for implementation. EARTEL will then act on your organization's
behalf to implement these changes. EARTEL will represent your
organization during the entire length of our agreement for service
and management of all facilities.
Today's marketplace
places great demands on organizational resources. Within many
organizations, the placement of telecom responsibilities often
lands by default on a particular person. To help you maximize
telecommunications technology -- without putting additional strain
on your staff and its resources -- turn to EARTEL. Our professionals
will work with your staff to develop a strategic plan for your
communications. This plan encompasses budget requirements, communication
upgrades, technology solutions, deregulation opportunities, computer
telephony integration, and Intranet applications, just to name
a few. By outsourcing strategic services -- and letting EARTEL's
professionals plan your telecommunications -- your organization
will be positioned for efficient operation. EARTEL's staff will
be at your disposal just as your own staff telecom professional
would be. However, by relying on EARTEL's professionals, you gain
these benefits:
The
EARTEL Difference!
Service Guarantees
Buying something should not be a gamble! It's not because salespeople
exaggerate or misrepresent themselves, but because you can't get
enough information from a one-hour sales presentation and demonstration.
A solid telecommunications buying decision can only be made if
you are fully informed regarding:
1. The vendor
with whom you are about to partner.
2. The equipment you are about to purchase and
3. The true cost of what you are really paying for the next five
years.
This is why
EARTEL has taken the guesswork out of the relationship. We want
you to understand and be comfortable with our pricing policies,
service coverage, warranties, and guarantees. Aren't you better
off knowing what to expect? Listed below are the unique product
and service offerings which are provided only by EARTEL. No other
vendor comes close to our guarantees.
100% Money
Back Guarantee: EARTEL guarantees in writing, that if you are
in any way dissatisfied with our product for any reason during
the first ninety days from the date of installation, we will give
you a full 100% refund of the purchase price. That is our Money
Back Guarantee. (P.S. We have never had to exercise this option
for a client.)
Service Guarantee: (our Product Protection
Plan)
a) In an emergency
service situation, EARTEL guarantees 4 - hour response or the
next service call is free.
b) In a non-emergency situation, EARTEL guarantees two-day response
or the next service call is free.
c) Request for additions, moves, or changes to your system, will
be completed within one business week or EARTEL guarantees that
the customer will receive an added 10% discount. Obsolescence
Guarantee: We guarantee the trade-in price on a customer's equipment
if it was purchased from EARTEL, maintained by us, and traded
in for one of our new systems (during 1st year 60% credit, 2nd
year 50% credit, 3rd year 40% credit, etc.) Guarantee of Continuity:
EARTEL guarantees that we will never cancel a customer's protection
plan for any reason other than nonpayment.
