BCM 450

A new, scalable platform that’s ideal for businesses with 30 to 250 employees

Did you know?

You can switch from a Norstar to the Business Communications Manager platform and keep up to 70% of your investment (telephony equipment, phones, fiber trunk modules and station modules).

Product Brief

The way we do business has changed substantially over recent years. Traditional work places that relied on paper-based transactions, hardwarebased solutions, basic computers and networking capabilities have evolved together with globalization, distributed workforces, electronic and web transactions. Companies operate much differently now and the challenge is choosing a communications system that meets the needs of the hyperconnected’ world we live in — a world in which anything that can be connected gets connected. This new paradigm will continue to accelerate, leading to more complex and diverse business environments that will demand more bandwidth, sophisticated networks, applications and services.

Faced with these challenges, how can you maintain your competitive advantage and still deliver the high-quality services your customers have come to expect? The answer: Avaya’s new Business Communications Manager 450 (BCM450) — the latest addition to Avaya’s award-winning, widelydeployed BCM portfolio. Designed specifically for small and medium-sized businesses (SMBs), Avaya’s Business Communications Manager 450 leverages 10 years of industry-leading software development to deliver a robust and reliable VoIP platform. Supporting both IP and traditional digital technologies simultaneously, BCM paves the way for your move from an IP-enabled to a pure IP deployment; so that you can participate in the benefits of the latest technologies while leveraging your existing investments.

IP is transforming the way we do business — how we connect our employees, meet with our partners and engage our customers. Today’s increasingly mobile and dispersed workforce demands flexible and fully-integrated communication solutions. These solutions can only be delivered by a truly converged voice and data network, like the Business Communications Manager 450 (older technologies such as TDM don’t offer the same network capabilities or feature benefits). As the foundation of a tightly integrated Voice over IP (VoIP) communications framework, the Business Communications Manager 450 has a lot to offer: several integrated, value-added business applications, an extensive telephony feature set, advanced networking, centralized configuration/ monitoring and embedded security throughout. SMBs that choose to move towards an IP platform will benefit from proven efficiencies in network operations and productivity gains fueled by better collaboration and reduced time to decision. However, above all, SMBs choosing an IP platform can expect higher customer satisfaction achieved by greater accessibility and enriched service experiences.

If you are currently a Norstar Modular Integrated Communications System (MICS) customer, now is the time to make the switch to Business Communications Manager 450 and start converging your voice and data into one integrated IP communications network. By supporting a hybrid (mixed) deployment, the Business
Communications Manager 450 lets you easily transition from digital to pure IP — without a complete infrastructure overhaul. In fact, the Business Communications Manager 450 is capable of extending beyond the MICS capacity of 224 digital sets to accommodate the needs of any
IP or digital mix of up to 300 stations. In addition to the capital savings, by supporting the digital phones and a similar telephony feature set, with Business Communications Manager
there is no incremental end-user training required. This helps make the migration to IP simple and affordable.

Increase revenues and business

There are a host of applications that make it easier and more enjoyable for customers to do business with you, from the intelligent contact centre to the automated attendant.


Flexible & Scalable

The Avaya BCM 450 offers ample capacity to meet the growth requirements of most SME’s. With up to 300 users supported with a number of big business applications, the Avaya BCM 450 business telephone system provides a simple and flexible solution that scales as your business needs grow.


Unified Communications

Unified Messaging

The Avaya Business Communications Manager 450 (BCM450) consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, and manages them through one standard application such as Microsoft Outlook or IBM Lotus Notes. This means that important messages are sent and received regardless of terminal or device.


Message Forwarding

Message forwarding on the Avaya BCM 450 enables employees to stay connected to customers while on the move, working with a wide variety of email clients. Text as well as voice files can be forwarded.

Meet-Me Conferencing

The Avaya BCM 450 allows for up to 120 participants in a conference call, with 60 similtaneous participants on one conference. The application allows the ‘chairperson’ keep on top of things using a rich set of controls.

Computer Telephony Integration (CTI)

CTI on the Avaya BCM 450 allows you to use different applications to control telephone services. Services include clicking a number to call a company and automatic screen ‘pops’ with all customer information presented when receiving a call.

Intelligent Contact Center (ICC)

The Avaya BCM 450 Intelligent Contact Centre allows you to direct customers to the right person at the right time in the shortest possible time. You can have a number of different combinations of agents and skill sets, providing for fantastic business flexibility.


Two things that go hand in hand with the Business Communications Manager 450 — accelerating your business and saving you money!

The Business Communications Manager 450 offers powerful applications and features that reduce operating costs, enhance employee productivity and increase customer satisfaction. Let’s have a closer look at how the Business Communications Manager 450 can help increase operational efficiencies by:

  • Moving to VoIP and saving up to 40 percent on wide area network costs; securely transmit voice and fax calls while avoiding long distance charges and capitalizing on advanced applications and conferencing capabilities.1
  • Centralizing and simplifying administration, configuration and management across your multiple sites with the Avaya Network Configuration Manager (NCM).
  • Template-based sets provisioning makes it easier to program phones by reusing existing profiles across a network of Business Communications Managers, dramatically reducing your phone setup time by more than 50 percent.
  • Taking advantage of the system reset function to enable system restoration to the default factory setting using a simplified reset logic.
  • Consulting the comprehensive suite of technical guides, developed using the Modular Task-Based Information (MTBI) standard, when executing procedures in the operation of your Business Communications Manager.

Enhance employee productivity

Secure remote Internet access and VoIP, and enhanced ‘near the office’ mobility enable users to stay in touch anytime they’re away from their desks.

Increase revenues and business

Take advantage of optional Intelligent Contact Center (ICC) and self-service voice menu applications (i.e., automated attendant) that make it easier and more enjoyable for customers to do business with you. Whether a virtual or dedicated contact center, ICC allows professional, efficient call handling to enable your business. Skills-based routing, for example, sends callers promptly to the agent most qualified to help them.


Business Communications Manager 450: Get ready for flexibility and scalability

The Business Communications Manager 450 base offering provides ample capacity to meet the growth requirements of most small and medium-sized businesses. By adding the Capacity Expansion Card (CEC), the Business Communications Manager 450 expands up to 300 stations with trunk capacity and interfaces to effectively support a variety of applications and global networking demands. The number of conferencing ports also scales in line with the maximum supported stations.

What does this mean for your organization? A simple and flexible solution that scales as your business needs grow.


Business Communications Manager provides access to key features of unified communications

Business Communications Manager provides a highly-effective platform for customers seeking cost-effective unified communications solutions. Applications such as:

3 Will be available one to two months after BCM450 General Availability via the BCM Value Add Program.

4 Source: Sage Research.

Unified Messaging

Business Communications Manager 450 consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, and manages them through one standard application such as Microsoft Outlook or IBM Lotus Notes. This means that important messages are sent and received regardless of terminal or device — a real timesaver and productivity booster.

Message Forwarding

Message Forwarding3 adds yet another powerful unified communications capability to the Business Communications Manager, enabling employees to stay connected to customers and each other while on the move. With Message Forwarding, text emails are forwarded to another desktop or mobile device Going greener…

In an ongoing commitment to reduce carbon footprint and also to reduce Total Cost of Ownership, Avaya continues to enhance its products to minimize overall power consumption. What’s good for business can also be good for the environment. The Business Communications Manager 450 enables anywhere-anytime communications, reducing the need for employee travel, office space and energy consumption. In fact, based on published power consumption data, our solution saves you at least 40 percent on energy costs versus the competition. Check out what Avaya is doing to make the business world greener — visit Avaya.com. when a voice or fax message arrives in a subscriber’s voice mailbox. There is also an option to attach a compressed WAV file to the forwarded email, so the user can play the voice message or display the fax message on the destination device. It’s flexible to use with a wide variety of email clients and PDAs. It removes unnecessary long distance charges when retrieving messages. Most of all, it’s simple to install, use and maintain with no add-on client software or firmware required. This feature can be activated with the existing BCM Unified Messaging authorization codes.

Meet-Me Conferencing

Reduce your conferencing expenses by 30 percent with Meet-Me Conferencing, eliminating the need for external services.4 Parties can establish a teleconference for up to 120 total participants using the CEC, with 60 simultaneous participants on one conference, by calling into a specified telephone number and extension at an agreed-upon time. The application includes a rich set of user controls, enabling the “chairperson” to start, stop, secure and control the conference. This makes it ideal for larger conferences, specifically those involving outside suppliers or customers.

Computer Telephony Integration (CTI)

Simple to activate, set up and manage, CTI enables you to use third-party PCbased applications to control telephone services such as a click-to-call company directory or automatic screen “pops” with customer information when they call.

Intelligent Contact Center (ICC)

Through integrated Intelligent Contact Center (ICC) Capabilities, you can increase customer satisfaction and business productivity by directing clients to the right person at the right time quickly. By default, when activated, the ICC has two agents and one skill set; however, you can then order any combination of agents and skill sets as well as advanced reporting and multimedia applications for maximum customization and flexibility.


Big-business applications
— without a big price tag

The Business Communications Manager 450 comes with hundreds of telephony features and a full suite of integrated applications pre-loaded “in the box” — and as your business needs evolve, you can easily activate more capabilities without having to purchase additional expensive hardware. Rich multimedia applications can be activated to voiceand chat-enable a website. These features are all orderable via simple software keycodes and do not require extra hardware.

Ad-hoc Conferencing

Now it’s easy to get the team together for a meeting at the spur of the moment, regardless of where they’re located. Simply and efficiently initiate a teleconference call with up to 120 total participants using the CEC, with 60 simultaneous participants on one conference, without the need for a conference operator or service.

Automated Attendant

This always-on-duty “administrative assistant” answers calls to your business with your personalized greetings and menu options, and routes calls to the right people, departments or voice mailboxes, delivering much greater effi ciency and more satisfied customers.

Activity Reporter

Business Communications Manager 450’s flexible reporting enables you to better understand and optimize your call flows, for improved customer service, increased employee productivity and cost savings. The basic version Activity Reporter is an on-box reporting system that provides reports on Business Communications Manager telephony data metrics (e.g., Call Accounting, Auto Attendant Call Routing and Voicemail). The full version is an off-box system offering more advanced reporting capabilities and greater flexibility, enabling you to organize information the way you want.

Advanced Paging Productivity (APP) Pack

APP Pack5 is a suite of advanced applications that can increase employee productivity, improve customer service and streamline business processes — almost anywhere paging and text messaging are used. APP Pack works with IP and digital stations and includes features such as One Button Paging, One Button Text Messaging and Scheduled Announcements.


Buy what you need today. Easily expand to what you need tomorrow.

Pick and choose the features you want

Since all features and applications are pre-loaded onto the Business Communications Manager 450 system, these too can be easily activated through the use of a simple keycode. If you’re not sure which applications are right for your business, Avaya makes it easy to decide by offering a 60-day free trial for most applications.

Upgrade without an overhaul

Through standards and an “evergreen” development strategy, Business Communications Manager 450 fits well in hybrid environments that contain a mix of analog, digital, IP and wireless services. And since the platform interworks with other Avaya key/PBX systems, larger Business Communications Manager systems and Avaya’s portfolio of convergence call servers, you have the flexibility to evolve your network — wherever the future leads you.


Easy to install.
Easy to manage.

Simplify system administration with integrated management tools

Through a built-in, intuitive software management application, you can monitor and program the entire system, including its many capabilities. You won’t need a PC or IP connection to manage Business Communications Manager 450 because most functions can be programmed through any connected telephone set.

Easily manage large, distributed networks

If your network includes multiple systems, including Business Communications Manager 50, 200, 400 and 450 solutions, you can manage each of these platforms from a central location. Avaya Network Configuration Manager helps you create and maintain a centralized database of configurations for up to 2,000 systems. This makes it fast and easy to bring new systems online, back-up and restore information — whether you need to manage a small or large network.

Take advantage of centralized applications

You can further streamline administration by centralizing applications for messaging and management, and distributing these capabilities over your IP network. In addition to cost savings, your business also benefits from global administration and a consistent interface and user experience across the network.


Avaya’s data portfolio

Combining the Business Communications Manager 450 with Avaya’s impressive data portfolio of Ethernet Switches (Business Ethernet Switch 1020 or Ethernet Routing Switch 2500), Wireless LAN Access Points (Business Access Point 120) and Secure/VPN Routers (Secure Router 1004 and VPN Router 1750) results in a completely converged solution. Avaya’s data portfolio is a standards-based, certified test and proven product suite that delivers high-speed data transfer, secure Internet access, VPN connectivity, VoIP Quality of Service (QoS) and Power over Ethernet (PoE) capabilities.


Support for a broad range of phones

Support for a broad range of phonesAvaya has some of the most advanced IP and digital phones in the market, and continues to evolve and expand its portfolio, most recently with the new IP Phone 1200 Series. We also offer industry-leading feature integration across these sets. Unlike many competitors who rely exclusively on third-party products, have limited selection and/or capabilities, or do not support the same phones on all platforms, Avaya takes a more strategic, longer-term approach in serving customer needs.


Affordable, converged voice and data communications

When it comes to your communications needs, count on Avaya. We’ve been delivering telephony and data systems to service providers and enterprises for decades — the company that pioneered the digital revolution, reinvented business networking in the Internet Age, and leads the market in small and medium business telephony today.  To find out more about Avaya Business Communications Manager 450, visit www.Avaya.com/bcm450.