Powerful, all-in-one platforms for converged voice and data communications

No matter how diverse the activities of business, education, government and healthcare, certain desires and demands are just about universal. Whether your organization has a few employees or a few hundred, you need to project the best possible image and customer care, with advanced communications that rival those of larger enterprises. You need valuable features that boost productivity and save time, but without wasting staff time to program, maintain and access those features. You want to exploit the advantages of the Internet, but without letting Internet viruses and hackers exploit you. And you want highend performance and capabilities, but at a low-end cost of ownership. The answer is a Avaya Business Communications Manager system — an all-in-one platform for the converged communication needs of small to mid-sized business sites. Business Communications Manager is distinctive in providing a choice of IP or traditional telephony or a mixture of both — and smooth migration from one to the other when it makes best sense for you. Business Communications Manager models offer choices for every application — from small businesses or branch offices with only a handful of extensions, to a multi-location business with hundreds of voice and data ports — at a price point to suit any site.

• Business Communications Manager 200 is ideal for sites with 20 to 32 users, offering flexible deployment and two expansion slots for configuration and growth options.
• Business Communications Manager 400 serves sites with 30 to 200 users, with four expansion chassis for configuration and growth options.

Both models offer key technologies that can help your business compete more effectively, such as support for both IP and digital telephony, voice, fax and unified messaging, IP networking among sites, Internet/intranet access, contact centers with skills-based routing and convergence. And both models enable advanced applications with multimedia contact centers, interactive voice response for selfservice, mobility solutions and more. Since Business Communications Manager is an integrated solution, you know these applications will work together. You won’t get lost in a maze of standalone devices, software upgrades or a tangle of cabling — everything you need is right there in one compact chassis that can be managed from a single, intuitive software application.

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Transform communications from basic utility into competitive advantage
For dynamic organizations that expect to grow and change, Business Communications Manager platforms are the answer — delivering both clear value today and over the long term as your organization’s needs and business requirements evolve.

Improve customer and client approval with prompt and efficient call handling that enables callers to reach you anytime, anywhere. For example, with automated attendant, interactive voice response and voice messaging functions, customers can make inquiries, place orders or schedule service any time of the day or night. With direct inward dial (DID), callers can reach the desired person or department without having to go through a receptionist or IVR system, even when using analog trunks (analog DID Media Bay Module not supported in EMEA).

Enhance employee productivity and satisfaction with a rich portfolio of convenient communications features, secure Internet access and the means for users to stay in touch when away from their desks. For example, call forward and redirect features enable you to customize internal call routing as staff members visit other offices, move or change responsibilities.

Increase revenues with contact center and self-service applications that make it easier for customers to do business with you. For example, skills-based routing sends callers promptly to the agent most qualified to help them. Computer telephony integration (CTI) puts important call-related information at the agent’s fingertips.

Reduce costs by streamlining administration, centralizing applications for many sites, using your existing LAN and the Internet to efficiently and securely transmit voice and fax calls, and capitalizing on new IP services.

Optimize the network with your choice of configurations and protocols, simultaneous support for digital and IP telephones, and interworking with third-party network elements and applications.

Match the pace of business success Software and system expansion modules enable you to grow naturally as your business needs change, both in capacity and capabilities.

Migrate to convergence in phases from today’s hybrid environment to pure IP. Whether you’re ready for convergence today, or a year from now, your options will be open and your investment secure.  

 

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Project a corporate caliber image at a small-business price
Affordable Business Communications Manager platforms, scaled for small to medium-sized organizations, come preloaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a keycode. Consider the possibilities:

• One of the industry’s largest portfolio of telephony features — more than 400 in all — processes calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration.
• Messaging enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere.
• Automated attendant answers calls 24 hours a day with your personalized greetings, and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.
• Ad hoc conferencing enables up to 40 people to participate in a teleconference that is set up in progress. There’s no need to buy a separate or outsourced conferencing service.
• Interactive Voice Response automates routine, information-based transactions, such as inquiries about store hours or pending orders. While your business saves money, customers really appreciate self-service access to pertinent information, any time of the day or night.
• Unified messaging converges voice, fax and e-mail messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.

   

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Put the power of Business Communications Manager in users’ hands
To end users, the telephones that sit on their desks are the system. It’s the critical interface that determines how easy it is for them to use the phone system, and in turn, how productive, effective and satisfied they will be. That’s why Avaya offers a wide range of user-friendly telephone sets to fit any niche in the business, from the front desk to the conference room, from supervisors who spend their days on the phone to mobile workers who are never at their desks.

For traditional digital telephony… There’s an entry-level, single-line telephone ideal for public areas such as cafeterias and lobbies… a choice of multi-line, display telephones and consoles for moderate to high-volume users… wireless phones, plus an audioconferencing unit and door phone. When you want to take advantage of IP on the network side.  Your employees can use any combination of IP and non-IP telephones, extending your investment in digital business sets while migrating to convergence over IP in stages. When you’re ready to extend convergence to users’ desktops. There’s a choice of industry-standard, multi-line IP telephones with integrated LCD display screens, an IP audioconferencing unit and an IP “softphone” that transforms an existing laptop or desktop PC into a converged voice/data communications platform.

Since a single Business Communications Manager unit can support any combination of these phone sets, you can mix and match for the best economy and utility. For Avaya Norstar customers who upgrade to a Business Communications Manager solution, they have the option to retain their existing digital telephones, and maximize the investment they have already made — both in terms of the telephone sets themselves and end-user training.    

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Buy only what you need today. Expand as needed.

Add capacity
It’s easy to add incoming lines or user extensions as you need them. You can buy only the ports you need today, and activate additional ports later by downloading a simple keycode or adding a media module. When you need more capacity than the base unit, the Business Communications Manager 400 platform can scale from 20 to 200 ports in various combinations of lines, trunks and extensions.

Add capabilities
Since all features and applications are pre-loaded onto your Business Communications Manager system, these too can be easily activated through the use of a simple keycode. If you’re not sure which applications are right for your business, Avaya makes it easy to decide by offering a 60-day free trial for most applications, from messaging to IP trunking for networking between sites.

Upgrade without an overhaul
Through open standards and an “evergreen” development strategy, Business Communications Manager platforms fit well in hybrid environments that contain a mix of traditional, digital, IP and wireless services. And since they interwork with other Avaya solutions, you have a smooth migration path to pure IP solutions.

   

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Easy to install. Easy to manage.
For administrators and users alike, the phone system should be almost invisible — a no-worry, no-hassle conduit for all the critical information flow of business. True to that proposition, Business Communications Manager systems are straightforward, reliable, cost-effective, easy to install and easy to use. Its robust Avaya corporate Linux operating system was developed for the high-reliability, secure carrier market.

Simplify administration with integrated management tools
Installation and configuration are a snap with the Avaya Business Element Manager application, which enables you to quickly and easily manage all Business Communications Manager platforms across the organization. You can monitor and program the entire system, with its many capabilities, from just a few windows of the browser-based software, which can be securely accessed over the company intranet or the Internet.

Easily manage large, distributed networks
If your enterprise network includes hundreds or even thousands of Business Communications Manager systems, you can manage those systems efficiently from a central location. The Avaya Network Configuration Manager helps you create and maintain a centralized database of system configurations, so it’s fast and easy to bring new systems online, back-up system information, and restore system information from archived data.

Take advantage of centralized applications
You can further streamline network administration by centralizing applications for messaging and management, and distributing those capabilities over your IP network. Your organization benefits from standard greetings, global administration and a consistent interface and experience across the entire network.  

 

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Integrate telephony and data with one cost-effective device
Avaya Business Communications Manager systems combine the best elements of high-end digital PBX phone systems, cutting-edge convergence solutions and robust data networking in one platform. By integrating advanced data networking and comprehensive telephony features in a single platform, Business Communications Manager delivers a level of system integration and flexibility rarely seen in the industry. Combine this with quick setup and ease of operation, and this solution is clearly the logical choice for your business.      

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Business communications made simple
Don’t take chances with your business communications. Count on the company that has been delivering telephony and data systems to the world’s largest service providers and enterprises for decades — the company that pioneered the digital revolution, reinvented business networking in the Internet Age and is a market leader in IP Telephony. To find out more about how Avaya Business Communications Manager systems can help you boost employee productivity and satisfaction, streamline business operations and costs, and deliver superior customer service, contact your local reseller or visit us on the Web at www.Avaya.com/bcm.