Call Pilot combines voicemail, fax, and email into a single location that can be accessed from anywhere, whether over the Internet or by telephone. How many hours does your workforce spend running to and from a shared fax machine? How often are your employees unable to check e-mail or faxes while traveling or working off-site?
Call Pilot will give you the ability to bring disparate messaging together and take back the countless hours that are lost during a typical business day. CallPilot provides powerful mobility solutions that are designed to enhance the efficiency of your employees. Imagine the convenience of being able to check your e-mail from any touchtone phone— including your cell phone! Or being able to access voicemail, e-mail, and even incoming faxes from any Web-enabled multimedia PC.
Call Pilot Unified Messaging
Call Pilot provides you with two powerful ways to maximize the effectiveness of your global workforce:
These advanced capabilities will help your employees work more efficiently, both as individuals and as members of workgroups, and are designed to help your business provide best-in-class service and support to your customers and business partners.
Access By Phone
With Call Pilot, retrieving voice and e-mail messages from any touchtone phone is as easy as speaking the word “Play.” Users can review their e-mail by phone using the powerful Call Pilot Text-to-Speech (TTS) feature, which is capable of reading e-mail aloud in 18 different languages and dialects!
Just pick up any touchtone phone, including a cell phone, and you’ll be able to listen to your e-mail, or print it out on any fax machine. You can also respond to e-mails with a voicemail. And of course, users can easily scan, play back, save, or forward their regular voicemail messages. This cutting-edge technology gives your employees a key advantage over the competition, and can make the difference between missed opportunities and creating successful business relationships.
Empowering users to retrieve e-mail by phone can also deliver very real gains in productivity. Ideal for employees working in the field, Call Pilot eliminates the need to have a computer available to check e-mail. Faxes can also be directed to another user or to other fax machines by using either spoken commands or die telephone dial pad.
A Winning Choice
Staying connected to customers and business affiliates, while increasing productivity and reducing operating expenses, is key in todays fast-paced business environment. Call Pilot can give your business the advantage it needs to become successful in a world where customers require an immediate response. Whether it’s boosting employee productivity for office workers or enabling better productivity for an organization with mobile workers, Call Pilot Unified Messaging has delivered on its promise of messaging anywhere, anytime, without limits.
System Compatibility
Does not include Symposium
Access by PC
Call Pilot gives employees unified access to their messages, including voicemail, faxes, and e-mail, over the Internet from any browser-enabled PC. Instead of simply seeing an envelope icon onscreen that represents e-mail, users will also see telephone and fax machine icons that represent voicemail and incoming faxes. Users can control their mailbox preferences from remote locations, and can access end-user documentation and other useful information online via the My Call Pilot browser interface. For Macintosh users, a Macintosh My Call Pilot Web client is available for customers running Macintosh operating systems 9.0 and 9.1. Additionally, customers using Citrix Metaframe in a Windows terminal server environment can also provide Call Pilot Unified Messaging capabilities to their users.
Symposium Integration
Companies that have implemented a Avaya Networks Symposium* contact center can also take advantage of powerful new voice services offered by the synergy delivered by the integration of Call Pilot 2.02 and Symposium 4.2.
Available for Meridian 1 and Succession 1000 systems only.
Call Pilot In The Network
Call Pilot provides several key network functions, including:
Security
Call Pilot also provides several key security features, including strong authentication options as well as message encryption options. CRAM-MD5 Challenge-Response verifies that users and servers are who they claim to be, decreasing the likelihood of a hacker being able to “spoof” a user or messaging server. In addition, Secure Sockets Layer (SSL) encryption provides an even greater level of security for your Call Pilot Unified Messaging system.
Web-based Network Management
Call Pilot Manager provides Web-based administration, reporting, and configuration capabilities from any location. By enabling the network to be managed either from the central site or from a remote location, this innovative Web-based solution increases the effectiveness of key administrative personnel, reducing the total cost of network ownership. The Call Pilot Manager application can be accessed from any browser-enabled PC, eliminating the need to install client software on the remote workstations. Four major management capabilities are provided through the browser-based interface:
