1.  In an emergency service situation, EARTEL guarantees 4 – hour response or the next service call is free.
2.  In a non-emergency situation, EARTEL guarantees two-day response or the next service call is free.
3. Request for additions, moves, or changes to your system, will be completed within one business week or EARTEL guarantees that the customer will receive an added 10% discount. Obsolescence Guarantee: We guarantee the trade-in price on a customer’s equipment if it was purchased from EARTEL, maintained by us, and traded in for one of our new systems (during 1st year 60% credit, 2nd year 50% credit, 3rd year 40% credit, etc.) Guarantee of Continuity: EARTEL guarantees that we will never cancel a customer’s protection plan for any reason other than nonpayment.

The task of equipment installation is conducted in two phases — Evaluation, Recommendation, and Implementation. This service assures your organization that the equipment you purchase will provide the features you need today, and anticipate future needs and technological developments. EARTEL provides you with a complete examination of the market and what is available.